APPOINTMENT CANCELLATION POLICY

At Artisan, appointments are made in advance by reserving the appropriate time slot(s) to accommodate you, the client, and your treatment or consultation to be performed. Our staff spends time preparing for each appointment by sterilizing, organizing and arranging the treatment room prior to your arrival. This ensures that we achieve the high standard of care and personal attention that we pride ourselves on.

As a courtesy, our staff makes an effort to call and remind each client 2-4 days in advance of their scheduled appointment.

We, therefore, require at least 24 hours notice prior to canceling or rescheduling appointments as it is then improbable that we can fill your abandoned appointment slot.

Clients who cancel or reschedule their appointment without proper notice are subject to a $50.00 fee to offset the lost production time and effort the staff has already spent preparing for the appointment. Optionally, management reserves the right to subtract treatments from a purchased package due to abandoned appointments.

This policy and fee may also be applied to clients who arrive more than 15 minutes after their scheduled appointment time as well as to clients who do not show up at all.

SEVERE WEATHER POLICY

Artisan Laser Center is located in the center of Prince William County. When the PW County School System remains closed for the day due to hazardous road conditions, all appointments are automatically cancelled for the safety of our clients and staff. Clients will not be notified by phone. Please refer to your favorite television or radio newscast or web page for school closing information. This policy does not apply to late opening or early release days.